Madison Detail – Privacy Policy

Last Updated: December 12, 2025

Madison Detail (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, submit a service request, or communicate with us through SMS, phone, or email

1. Information We Collect

We may collect the following information when you interact with us:

  • Name

  • Phone number

  • Email address

  • Vehicle information (make, model, year, color)

  • Requested services

  • Appointment preferences

  • Messages you submit through forms or SMS

  • Payment and billing data when completing a service (processed securely through Square)

2. How We Use Your Information

Your information may be used to:

  • Schedule and manage your detailing appointments

  • Send appointment confirmations, updates, and reminders

  • Respond to questions or service requests

  • Process payments through Square

  • Send follow-ups regarding completed work

  • Send optional promotional and marketing communication (only if you opt-in)

We do not sell, rent, or share your personal information with third-party advertisers.

3. SMS Communication & Consent

By submitting your phone number, you agree to receive:

  • Appointment confirmations

  • Service updates

  • Reminders

  • Follow-ups

  • Customer service communications

Message frequency may vary.
Message and data rates may apply.
You may opt-out at any time by replying STOP.
Reply HELP for help.

Marketing SMS is only sent to users who explicitly opt-in.

4. How We Share Information

Your information may be shared only with trusted service providers we use to operate our business:

  • Square (payment processing)

  • CRM & communication systems (GoHighLevel / MadisonDetailCRM)

  • Scheduling services

These providers maintain strict data protection standards.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take all practical measures to secure your data.

6. Your Rights

You may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your data (where legally permitted)

  • To withdraw consent for SMS or email communication

7. Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at:

Madison Detail
Email: info@madisondetail.com
Phone: (206) 883-2451
Location: 3100 E Madison St, Seattle, WA 98112